Management Analyst

The Incumbent serves as a Management Analyst within the Office of Mental Health Suicide Prevention, located in (Crisis Operations), Veterans Crisis Line (VCL) Crisis Operations. The VCL is a 24-hour, 7 days a week, 365 days a year service aimed at connecting callers, texters and chatters, worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members.

Major duties
The major duties of this position include but are not limited to: Composes executive level correspondence, memorandum, and reports, independently researches and gathers data and informational material. Reviews completed actions for priority, content, security markings, and to ensure that issues are correctly addressed, and that necessary levels of staff coordination have been accomplished. Gathers and analyzes factual data in various administrative program areas coordinating with management to provide solutions to moderately difficult administrative problems. Assemble, crosscheck, analyze, and interpreted data from a variety of sources to obtain accurate, relevant information. Undertakes critical, sensitive studies on programs providing critical background information, assessments, and recommendations for policy decision. Coordinates conference and meeting planning, informs participants of topics to be discussed, and prepares summaries following the meetings/conferences. Manages the office calendar and reviews and approves requests for meetings, develops agendas and attends meetings in order to takes notes and collaborate as needed. Assists with travel planning, which includes making hotel accommodations, airfare, local transportation, and meals and incidentals using an established electronic travel system. Developing and maintaining electronic and paper records management systems in order to track suspense dates and manage the disposition of documents. Develop, maintain, and monitor integrated reporting systems affecting programs with interrelated functions and operations. Performs other duties as assigned by management. Work Schedule: Monday-Friday 8am-4:30pm. Tour will be determined after final selections. Tour is subject to change based on program needs. Compressed/Flexible: May be available Remote: This is a remote position. Position Description/PD#: Management Analyst/PD77224A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized

Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your specialized experience and/or education as described below. Specialized Experience to Qualify at the GS-11: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. In order to meet the minimum specialized experience qualifications for this position, you must meet 3 of 5 of the following examples of specialized experience: Planning, coordinating, and executing executive-level administrative and business support functions. Anticipating scheduling conflicts, resource needs, and logistical issues before they arise and resolving them proactively. Developing, maintaining, and monitoring electronic and paper records management systems and integrated reporting systems spanning multiple interrelated program areas. Assembling, crosschecking, analyzing, and interpreting data from a variety of sources to produce accurate, decision-ready information. Responding to routine personnel-related inquiries and researching established personnel policies and SOPs to provide guidance to staff. Composing executive-level correspondence, memoranda, and reports for senior leadership, communicating and coordinating with staff and leadership at all levels, and producing meeting summaries and recommendations. Conducting studies analyzing program and organizational performance, and applying analytical techniques (e.g., trend, root-cause, comparative) to develop recommendations that directly support senior executive policy decisions. OR, Education to Qualify at the GS-11: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a Ph.D. or equivalent doctoral degree which related to the work of the position or 3 full years of progressively higher-level graduate education leading to such a degree. (TRANSCRIPTS ARE REQUIRED) OR, Combination of Education and Experience to Qualify at the GS-11: An equivalent combination of specialized experience and graduate education as described above may be used to meet the total qualification requirements for this position. Only graduate education in excess of a master's or equivalent graduate degree which related to the work of the position may be used to qualify at this level. (TRANSCRIPTS ARE REQUIRED) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to apply
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13069852. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 09/29/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. If you edit your application after submission, your official application date updates to the date of your most recent change. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit